Due to the high volume of credit card frauds, all orders will be shipped once the card has been confirmed. All wholesale orders can be placed online, by phone, or by fax. Payment via bank wire-transfer (we will provide bank information upon receipt of order) is also acceptable. We appreciate your patience and understanding.
Q: How long will it take for my order to reach me?
A: Orders generally ship within 3-5 days after the payment is received and will take 3-10 business days to reach their destination depending on the recipient’s distance from our warehouse in Alabama, US.
Q: What is your refund/return policy?
A: Please be 100% sure you want your order before placing it as we do not accept returns. If we have processed your order and you want to cancel it or if you return your order or merchandise, there is a 20% restocking fee. As a company policy there is no recourse from this 20% restocking fee. If you have any questions, or concerns before you order please make sure and ask. Customer is responsible for all shipping costs to and from Alcorp Holdings for exchanges/returns.
Q: What kind of payment do you accept?
A: We accept Visa, MasterCard, American Express and Google Checkout as forms of online payment or you can mail in your order with a cheque or money order payable to “Alcorp Holdings”.
Q: What's your minimum order requirement ?
A: Our minimum order requirement is set at $399.
Q: How much do your products sell for?
A:In case of sunglasses, the common retail prices are 1/$13, 2/$20 and 3/$25. Our silver jewelry sells 2 to 3 times the wholesale price. If you use this price point, you have a very nice profit margin.
Q: How long will it take to process my exchange or return?
A: Products we receive for exchange/refund will be processed within 2-4 weeks.
Q: Why am I not able to place wholesale orders from multiple categories?
A: Our wholesale orders for different categories are processed in different warehouse departments for quick processing and shipment. So we advice you to place one wholesale order for silver jewelry, another for sunglasses and another for fashion accessories through our online system.
Q: Is my online order secure?
A: All orders placed on Alcorp Holdings website are 100% secure using industry standard SSL Technology with 128 bit encryption.
Q: If I order from Alcorp Holdings and provide my e-mail address will I receive a lot of junk mail or Spam?
A: No, Alcorp Holdings does not sell or solicit your e-mail address for any reason whatsoever.
Q: Can I place my order by mail?
A: Yes, send in a printout of your shopping cart or a list of ID numbers and your required quantities along with a cheque or money order made payable to “Alcorp Holdings”.
Q: Do you offer any expedited shipping options?
A: Yes, you can request Express Shipping for an additional shipping charge.
Q: How are orders shipped?
A: Orders are generally shipped by FEDEX or UPS. We have a huge discounted rate for shipping due to our volume and this discount is passed on to you.
Q: How much is shipping?
A: Our standard shipping costs $7 and over for North American customers. It varies with the size and the weight of the box, the buyers destination and the method of shipment requested.
Q: Do you ship to address outside the USA and Canada?
A: Yes, we ship to most of the countries including Austria; Australia; Belgium; Canada; Denmark; England; Finland; France; Germany; Greenland; Guam; Iceland; Ireland; Israel; Italy; Japan; Luxembourg; Monaco; Netherlands; New Zealand; Norway; Puerto Rico; Romania; Spain; Sweden; Switzerland; United Kingdom; Virgin Islands (U.S.). United States (USA) - States; Florida, California, Virginia, New York, Arizona, Oregon, Washington, Hawaii, Alaska, Louisiana, Texas, New Mexico, New Jersey, Colorado and the rest of the 50 states.
Q: Are we violating copyright laws by selling sunglasses?
A: No, they are not exact copies and do not violate any copyright laws. Please look at the Legal section on the bottom of this page. We make it very clear that we are not affiliated with or representing these companies.
Q: How do I determine shipping cost outside U.S. or Canada ?
A: Please contact us by e-mail or telephone for a price quote. Should you require special handling or rush shipping contact us with your request.
Q: Do you have a catalogue ?
A: Our website is considered our online catalogue/store of our entire inventory. Once you register on our website, you can access our wholesale prices. Our paper catalogue for silver jewelry can be mailed to new customers for a nominal cost of US$25 that is credited back to them in their first order.
Q: If I can’t find my product or phone online does that mean you don’t offer it?
A: We may not have it in our inventory. However you may check with us by our “Live Help” feature on the left navigation of our site or e-mail us at sales@alcorpholdings.com for more information.
Q: Are all of your products brand new?
A: Yes, all products are brand new and back by our limited warranty as mentioned on the product packaging.
Q: Why are your prices lowest in the industry? What’s the catch?
A: No catch. Our volumes and low overhead allow us to keep our prices low and in turn we pass those saving on to our customers. We believe a happy customer is a repeat customer and a great advertiser.
